SERVPRO of Southwest Raleigh / Holly Springs Employee Photos

Employee Photo - Steven Melendez

Steven Melendez

Position:

Crew Chief

Personal:

Steven loves family and is a major Disney movie fanatic.  His favorite movie is The Lion King.  He loves desert, especially Tiramisu.

Professional:

Steven has several years of experience in the restoration industry including 3 years with SERVPRO.  His experience covers all facets of the restoration business including water, fire, mold, bio-hazard and cleanup.  

Favorite Part of the Job:

Steven says the favorite part of his job is seeing a project move from a catastrophe to "back to normal".  He loves the challenge of making it "Like it never even happened." 

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Andy (VP of Operations)

Personal:

Andy is a very relational person and loves to build teams by working side by side with the team members in all areas of the business, Andy played competitive baseball from age 8 through 16 and is also an avid golfer. He has served his church for over 16 years in a leadership position and also serves as a chaplain for two local police departments Andy is married with one son.

Professional:

Andy has always been a hard worker and has been fascinated with business from an early age. He has been a successful business owner of four different companies and attributes that success to hiring good employees and taking care of them. He has been a business and personal mentor to a number of men and brings strengths in operations, finance, customer service, and construction to our team.

Favorite Part of the Job:

Andy’s favorite part of the job is working as a team during unfortunate emergencies in someone’s life and administering the trust, care, and compassion to our customers, giving them a sense of resolution and peace.

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Thomas Shelton

Position:

Technician

Personal:

Thomas has a soothing personality that customers appreciate, especially during a time of need.  He is a former professional bass player and recording artist, playing many professional venues across the country during his career.

Professional:

Thomas is a graduate of Virginia Union University in Richmond, V.A.  He has over 25 years in the construction arena.  From water mitigation and cleanup to painting and drywall, Thomas can handle it.  He embodies the spirit of SERVPRO's mantra, "We're Here to Help."

Favorite Part of the Job:

Thomas's favorite part of the job is finding ways to transform a customer's problem into a solution.  He is passionate about providing amazing customer service. 

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Derrick Taylor (Project Manager)

Derrick was born in San Jose, CA, and raised in Wendell, NC. He has been in restoration services for six years, project management for five years, and construction for over 10 years. 

He has his IICRC Water Damage, Fire, and Smoke Certifications, and he is OSHA 10 Certified. 

In his spare time, he loves to spend time with his wife and kids. 

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Fred Gruber

Fred has over 20 years of experience in the cleaning and restoration industry. He is IICRC Water, Mold, Fire, and Odor Control Certified. 

In his spare time, he enjoys playing guitar and a nice glass of bourbon. 

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Mike Lawerence (Technician)

Personal:

Mike has been a faithful servant in his church for years. He has always been willing to help others in need and always exhibits a genuine heart in all he does.

Professional:

Mike is a true team player. He is always there to lend a hand to get things done or help out one of his coworkers. He is never one to complain but can always figure out a way to get things done. Customers are always Mike’s top priority and he is admired by all of his teammates. 

Favorite Part of the Job:

Mike loves to see a smile on the customer’s face at the completion of a job. That’s his goal on every job.

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Ryan Collins

Ryan is from Jacksonville, FL. He is WRT, AMRT, and OSHA-10 Certified. He's been in the industry since February of 2011. He's worked for SERVPRO his entire career with 4 different franchises.

He started as a technician and quickly moved up the ladder. Restoration is his passion, and he hopes to own his own restoration company one day. He's been on 12 disaster recovery trips and has traveled all over the country helping people in need.

Outside of work, he enjoys spending quality time with his wife and fur children. He loves to stay active by weight lifting, skateboarding, walking trails, and playing in an amateur lacrosse league. 

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Timmy

Timmy started in textile restoration around the year 2000. He accepted a position working with fire, water, and mold restoration in 2007.

He's attended numerous IICRC classes, worked in restoration throughout NC, and finally came on board with SERVPRO  in 2022. 

He has three adult children – Justin, Haley, and Savannah and has been married since 1985.

Timmy is excited to be part of an organization that aspires to do things the right way.

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Will

Will is an SC native, born in Spartanburg, and has lived and worked all over the world but calls NC home. He has been in sales and marketing for over 20 years, and has been with SERVPRO for 5 years,

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Barry Artis

Barry has been married for 12 years and has two kids. He's been in the restoration industry for over 10 years and was on an episode of Undercover Boss. 

He loves being near water and in nature on his days off. 

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Joseph

Joe is originally from New York and worked for SERVPRO of Peekskill/Elmsford New York. He's been in construction for over 15 years and has been a laborer for two unions.

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Dawn Boggs

With over 25 years in customer service, Dawn has the skills and knowledge to assist you with any service needs. When she is not working, she loves to travel, spend time baking, reading and spending time with her two boys.